Refund policy


1. Case of refunds/exchanges

 All sales of goods and other items on BORDER-GARA cannot be returned to the seller for a refund, or exchanged for another item, except in the following limited cases:

    • Items procured from partner stores will be photographed and sent to the buyer prior to shipping. If the buyer is not satisfied with the product, the buyer is free to exchange or return it before it is shipped. If the order is cancelled, we will deduct the cost of procurement. Please note that in the event of a refund, the credit card processing fee will be deducted from the total refund amount.
    • The bought item, as delivered, is materially different from that which was ordered (e.g. different size, color, material, model, version).
      • Examples of legitimate cases for a return or exchange:
        • Ordered item was short-sleeved, but the delivered item is long‐sleeved
        • Ordered item was size S, but the delivered item is size M
        • Ordered item was Black, but the delivered item is White
    • The delivered item was damaged in transit or before shipment (damages caused by the buyer shall NOT be subject to return or exchange).
    • The delivered item has significant defects.
      • Examples of significant defects:
        • The zipper of the boot cannot be closed
        • The shirt is missing a button
        • The shoes are missing their shoelaces





     

    2. Refunds/exchange Authorization

    Unless otherwise agreed by BORDER-GARA , all refunds and/or exchanges must be authorized in advance by us. BORDER-GARA  reserves the rights to withhold any refunds (in full or in part) on bought items returned to us, without prior consent from us.

    • In the case of an unauthorized return, BORDER-GARA  is not required to re-ship the returned item back to the buying user until the issue is resolved.
    • If refund/exchange authorization has been provided, the buying user must follow the exact procedures as provided by BORDER-GARA, in order for the refund/exchange to be effective. BORDER-GARA shall not be responsible for delays in refunding/exchanging due to the buying user not following the procedures requested.

    3. Refunds/exchange Period

    Any buying user with a legitimate reason for returning the delivered item for a refund or exchange must contact the seller for refunds/exchange authorization within seven (7) days after delivery of the item.

     

    4. Supplementary Information

    If our selling did not or does not have his/her own return /exchange policy, the BORDER-GARA’s Return & Exchange Policy shall apply at all times.