Return Policy

BORDER-GARA is a personal shopping service for physical luxury goods and fashion items. Some items are sourced from partner shops after order confirmation and may not be physically held in BORDER-GARA's own warehouse at the time of order.

Before shipment

If you request cancellation before procurement has started, we will review the request and may be able to cancel the order. If payment has already been captured, payment processing fees, currency conversion fees, or other actual non-refundable costs may be deducted from the refund amount to the extent permitted by applicable law.

If procurement has already started, cancellation is not guaranteed. If accepted, actual non-refundable costs may be deducted from the refund amount. These may include payment processing fees, currency conversion fees, procurement-related costs, partner shop cancellation costs, administrative costs, and other actual costs already incurred.

After shipment

After shipment, returns, refunds, replacements, or cancellations for customer convenience are not accepted unless required by applicable law.

This includes, but is not limited to, customs duties, import taxes, carrier fees, delivery refusal, missed delivery, redelivery issues, business address problems, hotel or mailroom issues, forwarding service issues, storage fees, return shipping, or failure to receive carrier/customs notices.

Wrong, defective, or damaged items

If you receive the wrong item, a materially defective item, or an item damaged in transit, contact us promptly with your order number, photos, packaging photos, and delivery details. We will review the issue and provide a remedy where required by applicable law or where we determine that a remedy is appropriate.