Chargeback / Payment Dispute Policy

If you have a concern about your order, please contact BORDER-GARA before opening a chargeback, bank dispute, or payment dispute. We will review the order and explain available options based on the order status, procurement status, shipment status, and applicable policies.

If you open a chargeback, bank dispute, or payment dispute while a refund is pending, or before contacting BORDER-GARA, the normal refund process may be delayed, suspended, or blocked by the payment provider or card issuer.

If such dispute causes actual non-refundable costs to be incurred, including payment processing fees, chargeback fees, dispute handling costs, third-party recovery service fees, currency conversion fees, procurement-related costs, partner shop cancellation costs, or administrative costs, BORDER-GARA may deduct such actual costs from any refund or settlement amount to the extent permitted by applicable law.

This is not a penalty or fine. It is a deduction of actual non-refundable costs caused by the dispute process or already incurred before the dispute.